Support

Something broken, or a question the answers below do not cover? Write to support@derdiegif.com. We read everything, and normally reply within a few working days.

Please include your support reference. Open the app, go to Settings, and copy the reference shown near the bottom. There are no accounts, so that random identifier is the only way we can find your data — without it we usually cannot help with a purchase or a progress problem.

I paid, but the app still says I am not Pro

Open Settings and tap Restore purchases. That asks the App Store to re-send your purchase history to the app, which is the normal fix after reinstalling, switching device, or a payment that took a while to clear. Make sure you are signed in with the same Apple ID you bought with. If it still does not appear, write to us with your support reference and the approximate date of purchase.

How do I cancel, or change plan?

Subscriptions are managed by Apple, not by us. Open Settings in the app and tap Manage subscription, which opens Apple's own screen where you can switch between monthly and annual, or cancel. You can also do it from the iOS Settings app under your Apple ID → Subscriptions. Cancelling keeps your access until the end of the period you already paid for.

The lifetime purchase is not a subscription: there is nothing to cancel and it does not renew.

I want a refund

Refunds are handled by Apple, because Apple takes the payment. Use reportaproblem.apple.com and sign in with the Apple ID that made the purchase. We cannot issue refunds ourselves, but tell us if something about the app caused it — that is useful to us.

What is energy, and why did I run out?

Energy is the free allowance: a card costs 3 points in learn mode and 2 in quiz mode, and you regain one point a minute up to a maximum of 80. Nothing is lost by waiting — the pool refills whether or not the app is open. Pro removes the limit entirely; there is no pool to run down.

The clips do not load

The word list and pronunciation audio are inside the app and always work offline. The animated clips are downloaded as you go, so a missing clip normally means a poor connection. Practising still works — the card, the article colours and the audio do not depend on it. With Pro you can download every clip in advance from Settings.

Will I lose my progress if I delete the app?

Yes. Progress is stored on the device, so deleting the app deletes it. Purchases are not lost — they belong to your Apple ID and come back with Restore purchases.

A word looks wrong

Tell us. Send the word and what is wrong with it, and we will fix the data — a wrong article or a misleading translation is the worst kind of bug this app can have, and we would rather hear about it.

Deleting your data

“Reset progress” in Settings wipes everything stored on the device. To have the copy on our server deleted as well, email us with your support reference. See the privacy policy for what we store and for how long.